NDIS Support Worker

What is a Support Worker? What can a support worker do to help you achieve your goals? How do you find one?

You or someone you love has recently joined the NDIS. A range of healthcare professionals will take care of your support and ongoing care.

A support worker may be assigned to you to assist you with managing your NDIS funding and your daily life. They are specially trained to assist people with disabilities and mental illness to live independently and achieve their full potential. Each NDIS participant is different so the role of a support worker will vary depending on the client. It is focused on helping people live independently and enabling them to do so.

What does your support worker do?

Your support worker looks after your well-being and assists you with various aspects of your daily life. Your support worker is responsible for ensuring efficient and effective daily operations of NDIS services provided by the provider. You will be able to count on them being there for you. It is important that you build a trusting relationship with them so they feel at ease in your home.

An NDIS support worker can take on many roles. They may provide physical support, such as helping with household chores and personal care. Or they might offer emotional support to the individual and their families. Your support worker can also assist you with your healthcare, such as routine checks and medication administration. You may find them encouraging and supporting you in your personal development through hobbies and interests, as well as helping you to get involved in local activities. They may be able to help you learn life skills such as how to shop, use public transport, and pay bills. They will also work with other health care professionals to make sure that your care is taken to the highest standards.

What training/qualifications does a support worker need?

A Certificate 3 in Disability, Mental Hygiene, and Individual Support is required for support workers to be eligible to work with the NDIS. This vocational qualification must be provided by a registered training agency. The NDIS Code of Conduct applies to all support workers. It requires providers and workers who provide NDIS support to act with honesty, integrity, and transparency. They must respect an individual’s rights to freedom of expression, self-determination and decision-making. NDIS Code Of Conduct (NDIS Providers).

NDIS Support Worker

Job description


The Support Worker’s primary role is to support NDIS-funded participants. This includes promoting choice, and control, and helping participants to achieve their goals. To communicate with participants, the support worker must speak Mandarin.


  • Participants with varying levels of needs will receive high-quality assistance
  • Respecting the service agreement requirements for the funded package and meeting deadlines
  • Establish and maintain positive relationships with both internal and external staff
  • Make sure to keep your documentation current and accurate
  • Ability to work independently in the community or at the home of the participant, reporting on each shift using the ‘Microsoft Teams App and the Deputy App
  • Participants can receive support to reach positive outcomes for their personal goals, as stated in their NDIS plan
  • Participate in community and corporate events
  • Other tasks, as required by the manager


  • Certificate III or higher in community services, individual support or extensive experience providing high-quality support for individuals with additional needs
  • Transport of participants to various services and appointments
  • Participants can be supported with capacity building and assisting them in achieving their personal goals, as set out in their NDIS plan
  • Ability to prioritize and manage competing demands
  • A strong understanding of the needs of all participants across their lifespans and cultural considerations
  • Excellent interpersonal skills, including the ability to negotiate and consult with multiple stakeholders both internal and external.
  • You have strong problem-solving and decision-making skills
  • Demonstrates the ability to work with others to solve complex situations and problems
  • Ability to work independently to complete tasks within a set time frame
  • Demonstrates the ability to handle unpredictable situations and behaviour
  • Demonstrating commitment to providing quality services for clients and customers, as well as continuous improvement strategies
  • Current Drivers License
  • Work rights in Australia